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Owners

We Are Invested in Your Success

Managing the needs of your tenants and taking care of your property is something you can handle yourself isn’t it? Maybe not—property management is a big job, especially if you are trying to take care of the needs of several buildings or properties and not sacrifice the service to your customers. Some of the benefits of choosing Donlie McMullin Realty to assist you with your property management needs include:

  • Marketing – We put your property in front of those who are looking—helping you get a great price and keeping your property full.
  • Tenant Screening – We want to help make sure the right tenant is matched the right property. As such, our screening process is a very important process.
  • Lease Writing – We can help you create a water-tight lease that protects you and your tenants.
  • Maintenance – Taking care of the routine maintenance and following up on requests of your tenants is a big job. Trust it to someone that understands what is needed to do it right.

Plus, we are always available with advice, assistance and ready to help if you decide you want to sell or if you are in the market for additional properties. Working with property owners like you is a challenge, but it is rewarding work. Locally owned and operated, we know the Fort Hood area and will do what it takes to make property ownership easy on you.

What We Do as Your Property Manager

  • No-hassle management
  • Electronic owner statements that can be accessed at any time in your personal Owner Portal
  • 24/7 maintenance emergency services
  • Periodic property evaluation and planning
  • Market your properties to various websites and listing services in a uniquely tailored rental listing format
  • Thorough background checks of all prospective tenants
  • Provide professional lease agreements and execute leases
  • Perform move-in and move-out inspections
  • Collect deposits, rent and late fees
  • Arrange and manage maintenance, repairs and projects
  • Handle evictions and take legal action, if necessary.

Owner Statements Available Online

Did you know that you can access your owner statements and financial reports online?

Benefits:

  • Concise statements covering the performance of your property for the previous month
  • All data on your property is stored in a state-of-the-art data center
  • Access information about your property 24/7
  • Access information about your property from anywhere with an internet connection

How it works:

In order to keep your financials secure, we use a state of the art portal system that communicates with your email. Each time you wish to view your statements, you must visit the portal and enter in your email address. You will be emailed a single- use link that you can use to view your statements. This link does not have a time limit, however, it will expire after the first time you use it.

Access Owner Portal

FAQs

Q: Why do I need a professional to manage my property?
As a property owner who has been managing your properties yourself, you have dedicated countless hours in the upkeep of your property. From finding qualified tenants to dealing with maintenance issues, managing your investment properties can be quite demanding. If you are ready to reclaim some of your free time, pass the reins to us and rest assured knowing your property is in good hands.

Q: How do you find qualified tenants?
First, we create detailed and attractive rental listing ads that draw viewers in. We post these to a number of websites so as not to miss out on any potential tenants. We run thorough background checks to make sure only the most qualified tenants move into your property. Our effective marketing and leasing strategies result in fewer vacancies and lower tenant turnover rates.

Q: Where do you advertise rental property?
We post on to the following Web sites:

  • Zillow.com
  • Trulia.com
  • Apartments.com
  • Rentbits.com
  • RentalHomesPlus.com
  • FreeRentalSite.com
  • Rentlinx.com
  • Rentmyhome.org
  • Oodle.com
  • Condo.com
  • RentalAds.com
  • HomeTownRent.com
  • HotPads.com
  • RentJungle.com
  • Apartmentlist.com
  • RentalHomePros.com

Q: How do you screen applicants?
Our detailed and extensive screening reports draw an applicant’s credit, eviction and criminal history. We dig further by interviewing potential tenants and checking previous landlord references. We also verify their employment, income and financial history.

Q: How do you collect rent?
Tenants always have the option to mail in their rent, but we use advanced property management software that also allows tenants to pay their rent (and application fees) online. Electronic payments drastically reduce the rental payment turnaround time, which means you can collect your funds quicker.

Q: How do I receive financial statements and reports?
Owner statements are available online in your personal Owner Portal, which you have access to 24/7. The statements are easy to read and provide you with an overview of your property’s cash-related transactions. Additional reports are available upon request.

Q: How do I receive monthly rent payments?
We can send you your check by mail or use electronic payments (ACH) to deposit monthly rent directly into your bank account.

Q: How do I access my Owner Portal?

  1. You can access your portal at any time at PropertyManagementDatabase.appfolio.com/portal.
  2. On the Owner Portal link request page, enter your email address and click the Send Access Email button.
  3. Go to your email program and open the email from your property management company. Click on the link in this email, and a new page will open displaying your owner reports.

Q: Do I have to request and receive a new email every time I want to go into the Owner Portal?
Yes, the system is set up to use emailed links to access the Owner Portal. Please enter your email address and then go to your email program and click the link in the notification email any time you wish to access the Owner Portal.

Q: I entered my email address and clicked Send Access Email, but haven’t received my email. What do I do?

  1. Check to ensure you are using the correct email address. It must be same one you have on file with your property management company.
  2. Check your spam or junk folder to ensure it was not incorrectly filed by your email program.

Q: How do you maintain my property?
We provide routine property inspections on a regular basis, and take measures to assure your property is always in tiptop shape. Our maintenance team is available 24/7 to respond to tenant maintenance issues, so you don’t have to worry about being bothered with these issues.

Our Technology Advantage

Our goal is to provide you with the best service and manage your properties efficiently and effectively. Our team has invested in a complete and modern software solution, AppFolio Property Manager. We are excited to share several of the new capabilities and how they will benefit you.

  • More effectively market your properties and fill vacancies sooner. AppFolio allows us to quickly advertise vacancies online, posting to our website, and hundreds of other listing sites. Applicants can also apply right from their smartphones.
  • Price rentals right for your market and reduce vacancies. AppFolio’s built-in rental comparison tool provides actual rental rates for units similar to yours in the same geographic location. This insight allows us to maximize your revenue and fill vacancies faster.
  • Screen for the best residents. Streamlined, built in resident screening includes standard background and credit checks along with past rent payment history. Screens can be completed in minutes - enabling us to place the highest quality residents quickly.
  • You will be paid faster and more securely. New functionality provides our team the ability to deposit funds directly into your bank account. No more waiting for a check in the mail.
  • Collect rent faster with online payment options. Modern residents expect easy, online payment options. AppFolio gives residents three convenient ways to pay electronically (Cash, E-check, or with a credit card).
  • On-demand access to your statements. Owner statements are securely posted to an online Owners Portal, saving time and paper. These simple statements provide you with a quick snapshot of your property details for the past month. We can also include maintenance invoices and additional reports you request.
  • Handle property maintenance issues faster. We use AppFolio for electronic work-orders and communication with vendors so we can quickly resolve issues. At your request, we can email you a copy of the work order and relevant information giving you real-time updates.